Refund Policy

Overview

CVForge operates on a subscription model billed through Paddle, our authorised Merchant of Record. As a general rule, all subscription fees are non-refundable once charged. However, we review refund requests on a case-by-case basis and may issue refunds at our discretion in the circumstances described below.

Nothing in this policy limits your statutory rights under applicable consumer protection or distance selling regulations in your jurisdiction.

Eligible Refund Circumstances

We will consider a refund request in the following situations:

• Accidental duplicate charge. You were billed more than once for the same subscription period due to a technical error.
• Service unavailability. The Service was entirely unavailable for more than 72 consecutive hours during a paid period, through no fault of your own, and you were unable to use it at all.
• Charged after cancellation. You were billed after having properly cancelled your subscription before the renewal date, and the charge occurred due to a processing error.
• Statutory right of withdrawal. You are located in a jurisdiction that grants a statutory cooling-off or withdrawal right (e.g. EU/UK consumers), and you have not yet used any paid-tier generations since upgrading, and your request is made within 14 days of purchase.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• You changed your mind after upgrading and have used one or more paid-tier generations.
• You forgot to cancel before the automatic renewal date.
• You were dissatisfied with the quality of AI-generated CV output — as noted in our Terms of Service, AI output is provided on an as-is basis.
• Your account was suspended or terminated due to a violation of our Terms of Service.
• The request is made more than 30 days after the charge date.
• Partial refunds for unused generations within a billing period are not available.

How to Request a Refund

To apply for a refund, email us at the address below from the email address associated with your CVForge account. Include the following information to help us process your request quickly:

• Your registered email address
• The date and amount of the charge you are disputing
• The reason for your refund request (see eligible circumstances above)
• Any supporting evidence, such as a Paddle receipt or screenshot

Requests submitted without sufficient information may be delayed or declined. We reserve the right to ask for additional verification before processing any refund.

Processing Time

We aim to acknowledge all refund requests within 3 business days. If your request is approved, the refund will be processed through Paddle and should appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Refunds are returned to the original payment method used at checkout. We are unable to issue refunds to a different card or bank account.

Cancellations

Cancelling your subscription is not the same as requesting a refund. If you cancel, your current paid period continues until its natural end date — you will not be charged again, but no refund is issued for the remaining days.

To cancel, log in to your Paddle billing portal via the link in any payment receipt email, and cancel before the next renewal date. If you are unable to access the portal, email contact@cvforge.cc and we will assist you.

Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly by emailing us directly.

If a chargeback is filed without first contacting us, we reserve the right to suspend the associated account pending resolution. Fraudulent chargebacks may result in permanent account termination.

Since Paddle is our Merchant of Record, they may handle chargeback disputes on our behalf. Paddle's dispute resolution process will apply in those cases.

Contact

All refund requests and billing enquiries should be sent to:

We aim to respond to all refund enquiries within 3 business days.